The staff at Community Action House makes every effort to treat all people with respect and fairness, and to provide knowledgeable, culturally competent services to members of the community. As a client, you have the right to receive services that you are eligible for; we cannot always provide every service for every client, but whenever possible, we will provide referrals and information about alternative community resources.

Foreclosure Prevention


The Foreclosure Prevention Program assists homeowners in understanding the foreclosure process, budgeting for continued homeownership, and negotiating with mortgage companies to secure alternative work out options to avoid foreclosure. When foreclosure prevention is not an option, families will be provided ongoing support to transition into alternative affordable and stable housing. 


Any household at risk of losing their home to foreclosure and/or in the foreclosure process living in Ottawa or Allegan County should contact our office for more information.  


Monday-Friday 8:30-5:00, by appointment only.


For more information, please contact:

Brooke VanEe at (616) 392-2368(616) 392-2368  x129 or   

Our Process:

1.  Telephone interview with intake specialist, who then sends out a packet of forms via mail or email to
     client, as applicable.

2.  Forms to be completed and signed (see below) and client documents to be gathered prior to setting

3.  Once all forms are completed and documents gathered, client must call to set up an appointment with
     the intake specialist to drop off the complete package.  The information will be reviewed for
     completeness, and if any documents are missing, the client will be contacted to bring in the missing
     documents.  Once the package is complete, the foreclosure prevention specialist will review the   
     package and call the client to set up an appointment. 

4.  At appointment, foreclosure prevention specialist will review the situation with client, offer options
     based on individual circumstances, and help client create an Action Plan.

Complete Foreclosure Prevention Packet in PDF Format

Individual Documents to be completed and brought to appointment:

Introduction Letter/List of Items Needed for Appointment   (Haga Clic aqui para Version en Espanol)

MSHDA Profile

MSHDA Release of Information

HUD Required Disclosure and Privacy Policy

CAH - Client - Counselor Contract      (SPANISH)

Monthly Household Budget Worksheet


Individual Informational Documents

Foreclosure Timeline

Sample Hardship Letter     (SPANISH)

Hardship Letter Tips          (SPANISH)

Homowner Options

Loss Mitigation Process Guide      (SPANISH)


Foreclosure Avoidance Resources - Before the Sheriff's Sale:

Step Forward Michigan




What are our clients saying about their experience with our
Foreclosure Prevention Services?

"I would like to say a HUGE "Thank You" to Andrea Fantin for all her help
and support over the last year. She helped me keep my sanity and cool
in dealing with (my bank) and the Loan Modification process.
Community Action House has an awesome Team!" -





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