Community Kitchen Manager

Posted 12/5/2018 | Applications Accepted Until Filled

We’re currently seeking an exceptional candidate to join our team at Community Action House. The position is full-time with a full benefits package.

About Community Action House

Since our founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. We do so with a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Compassion, excellence, and collaboration are core values.

For nearly 30 years, the Community Kitchen provides nutritious, cooked meals to 100-250 people daily, 7 days a week, 360 days a year. This long-standing partnership is housed at Western Theological Seminary, and our staff work with numerous volunteer teams to serve every guest. All this is seen as a leveling, community, and relationship building institution - all are welcome to come and share a meal together.

For more information on Community Action House and our various other programs, visit

About the Role

We seek a hard-working professional who values service and community, and who brings skills in kitchen management and food preparation. The Kitchen Manager is responsible for the overall management and operation of the Community Kitchen located at Western Theological Seminary. Our ideal candidate is someone who is excited about maintaining and continuously improving the food service offered to our clients, as well as maintaining and continuously improving on the entire client experience.

Two Community Kitchen staff (the Kitchen Manager and Kitchen Assistant) work with long-time volunteer groups to prepare meals for 100-250 people daily. Monday through Friday these meals are at lunch, prepared in the morning hours. On Saturday and Sunday, the meals are offered late morning. The role is right for you if you care deeply about quality experiences, you understand how to manage a kitchen and prepare quality, nutritious food for large groups, and you can manage relationships with a high volume of clients and volunteers.

This is an exceptional opportunity for an individual to use their professional skills to provide essential services to some of the most vulnerable in our community, and to join a motivated group of professionals on the Community Action House staff.

The position will be based at the Community Kitchen at Western Theological Seminary, and will report to the Food Security Supervisor, being a key leader of our overall food security and community service efforts. The position will also work closely with our resource team, which leads on procuring necessary food from local vendors and the Community Garden.


  1. Ensure that patrons are provided with appropriate services and are treated with dignity and respect

  2. Maintain and continuously improve on a quality experience for all guests, ensuring the Community Kitchen is a safe and valued community space for our most vulnerable neighbors

  3. In collaboration with Street Outreach and other Community Action House staff, identify and manage opportunities for other services being made accessible to Community Kitchen guests

  4. Ensure that the Kitchen is in compliance with Ottawa County Department of Community Health regulations

  5. Ensure the oversight and management of Kitchen staff and volunteers

  6. Ensure that meals are nutritionally balanced

  7. Continuously improve on the food preparation, quality, and nutritional outputs of the Community Kitchen

  8. Ensure that all new employees complete CAH’s employee orientation process

Essential Duties

  1. Procure food from a variety of community resources and adhere to an established budget

  2. Plan daily menus based on resources provided through the Resource Team from an actively managed collaboration with local vendors (such as Hope Dining Services, Holland Rescue Mission, etc.) and the Community Garden

  3. Prepare nutritionally balanced meals that meet the needs of a diverse patron population

  4. Work collaboratively with Hope College and Western Theological Seminary staff regarding issues such as building maintenance, law enforcement concerns, etc.

  5. Work collaboratively with local churches to secure and maintain volunteers

  6. Coordinate and direct approximately 250 volunteers to help carry out kitchen operations

  7. Manage, develop, and evaluate direct staff (currently one direct report: Kitchen Assistant)

  8. Submit bi-weekly payroll documentation as well as volunteer documentation

  9. Communicate regularly with patrons, volunteers and Hope College/Western Theological Seminary staff and address any identified conflicts or concerns promptly and in a fair manner

  10. Collaborate with Street Outreach and Stabilization Service staff to provide a venue for various community services being offered to patrons

  11. Provide Community Action House management with appropriate documentation of client services and budget expenditures

Knowledge, Skills, and Experience

  1. Ability to cook for large groups of people (100-300 people/meal); experience preparing food for large groups of people is strongly preferred

  2. Knowledge of client systems and greater Holland community, particularly the culture of poverty and an understanding of addiction/substance abuse

  3. Ability to think creatively and “outside the box” to solve problems; similarly, and ability to recognize and act on opportunities for continuous improvement

  4. A servant-leadership orientation with a balance of assertiveness and kindness; ability to effectively lead and empower both staff and volunteers

  5. Strong interpersonal and communication skills, including an ability to network effectively


  1. Culinary Degree/Certification preferred

  2. Must pass a criminal background check

Physical Requirements

  1. This position requires the ability to bend, lift and twist on a regular basis

  2. This position requires the ability to lift a minimum of 50-75 lbs. on a regular basis

  3. This position requires the ability to drive between CAH buildings and to various community locations

Note: this Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.

Compensation and Benefits

We offer a competitive salary and benefits package. This includes high-quality medical and dental policies. Generous holiday and sick time are also provided. The organization also contributes to employees’ retirement accounts.

The targeted salary range for this position is $33,000 - $39,000 per year, depending on qualifications.

To Apply

Apply using the form found below, and be sure to submit both a resume and a cover letter of no more than two pages expressing your interest in the position and how your background qualifies you as a candidate.

Applications will be reviewed on a rolling basis.

Only applications received through this form will be guaranteed review: (or click “Apply Now” below").