Our Outreach Team partners with neighbors experiencing homelessness, offering compassionate, trauma-informed support to those ready to take the next steps toward stability. Our team equips individuals with the tools, knowledge, and skills needed to achieve safe, stable housing and build a foundation for a brighter future.
Outreach is made possible by deep collaboration between the Lakeshore Housing Alliance, a program of the Greater Ottawa County United Way, the Michigan State Housing Development Authority, and Action House Outreach staff - serving families and individuals experiencing housing hardship in Ottawa County while actively assessing community needs.
Contact: outreach@communityactionhouse.org | 616-594-0092
Our Approach
Outreach is a bridge out of homelessness—and a critical part of a community’s response to housing challenges. Our Outreach & Housing Access team connects with people living outside, offering support, building trust, and helping them take steps toward stable housing. As we work with neighbors to find housing, we provide survival aid—keeping people alive and building relationships that lead to lasting change. We begin by helping neighbors secure stable housing, then provide wraparound support to help people stay housed. While outreach is essential, it’s part of a larger system, including shelters, housing providers, health agencies, and more.
Our Outreach Programs
Refresh: Hygiene and Hope
Refresh is a unique and collaborative partnership between Action House and First United Methodist Church of Holland designed to offer a warm and welcoming space where individuals can access showers, enjoy a meal, and connect with resources to build the knowledge and skills needed for long-term stability.
Services include:
Showers
Light refreshments
Haircuts
Mail service
Secure storage
Resource Navigation
Location & Hours:
57 W 10th St, Holland, MI 49423
Tuesdays and Fridays from 8am-11am
Wednesdays 6pm-8pm
Herrick District Library Partnership
Our Outreach Team holds hours at Herrick District Library each week, providing knowledgeable and caring connections to case management resources in a convenient location for our neighbors.
Location & Hours:
300 S River Ave, Holland, MI 49423
Monday 12-4
Tuesday 4-8
Wednesday 1-5
Thursday 1-5
Friday 12-4
155 Riley Street, Holland, MI 49424
Friday 10-1
How to Support
In addition to providing long-term support and pathways toward safe housing, we work to meet immediate needs in an effort to keep our neighbors safe and warm during the winter months. Your donations of winter gear directly support our neighbors experiencing homelessness.
